META24 WORKFORCE LAB · GRADED TO THE CORE · PROJECT-BASED · A COURSE IN CULINARY ARTS & HOSPITALITY · MIDDLE SCHOOL · UPPER SCHOOL · GRADE 6–12 · 0.25 CREDIT · META24 LAB COMPETENCIES
Hospitality & Service
The Floor · hospitality and service · in Run the Kitchen · Culinary
3 weeks of Run the Kitchen · Culinary: Hospitality vs. Service · The Complaint — Service Recovery · The Review — Reputation Management
The weeks are the course’s own, read from the lab; the catalog pads the last weeks with the capstone and the floor so the course fills a whole term.
THE MIX · HOW MUCH OF EACH CORE SUBJECT THIS COURSE CARRIES · IN ORDER
BUSINESS & ENTERPRISESCIENCEREADING & WRITINGTECHNOLOGY & TRADESART & DESIGNMATHCODING & AIHISTORY, GEOGRAPHY & HUMANITIES
The squares are a picture of a course — how much of each core subject its own rooms carry, read from the rooms’ text — never a score of a student. Every course in a lab is graded to the core across the board; the squares say which columns it feeds most.
WHAT YOU WILL BE ABLE TO DO
- A robot can serve
- Things go wrong in every restaurant — the wrong dish, the long wait, the hair in the soup, the allergy near-miss
- The complaint used to end at the table
AT A GLANCE · 9 WEEKS
Q1 Hospitality vs. Service → The floor — The assignments · weeks 1–9
ALSO IN CULINARY ARTS & HOSPITALITY · RUN THE KITCHEN · CULINARY
A quarter
9 WEEKS · ONE QUARTERQuarter 1 · Hospitality vs. Service → The floor
WEEKS 1–9 · IN THIS OFFERINGTHE WEEKS · THE ROOMS EACH ONE OPENS
WK 1Hospitality vs. ServiceTHE FLOOR · HOSPITALITY AND SERVICE
A robot can serve. Only a person can host. Service is the technical delivery of the thing — the right plate, at the right table, at the right time. Hospitality is how you make the person FEEL while you deliver it.
WK 2The Complaint — Service Recovery
Things go wrong in every restaurant — the wrong dish, the long wait, the hair in the soup, the allergy near-miss. What separates a great house from a bad one is not that nothing goes wrong; it’s what happens NEXT.
WK 3The Review — Reputation Management
The complaint used to end at the table. Now it lives online forever, where a hundred future guests will read it.
WK 4–9The floor
The floor: the work is done in the room, logged in the room, kept in My Work.
THE PROJECT · WHAT THE QUARTER IS FOR
The assignments · weeks 1–9
The question. What does The Floor ask you to be able to do by week 3?
The make. Every week's assignment and the quiz as practice: Hospitality vs. Service · The Complaint — Service Recovery · The Review — Reputation Management · The floor
The evidence. Handed in through The Floor inside Run the Kitchen · Culinary, kept in My Work; the Report reads it from there.
A course is a quarter, a semester or a year — nine, eighteen or thirty-six weeks — a project a quarter. Offered as the year, a semester or a quarter, it is the same course seen through a window. A lab is a family: its year, each of its tracks as a course, and its rooms. The evidence is what a student hands in through the room; the Report reads it from there. Nothing in the catalog is a grade.
THE PASS · THIS COURSE AND EVERY OTHER ONE
One pass includes Hospitality & Service and every course in the catalog. Pick a pass, or enter a school code; checkout stays on this page.